Effective Date: March 8, 2024

Welcome to Crownish! These Terms & Conditions govern your use of our website (Crownish.shop) and your purchase of products from us. By accessing our site and placing an order, you agree to the following terms.

1. General Information

✔ Crownish is an online retailer offering luxury wigs, hair accessories, and self-care products.

✔ By using our website, you confirm that you are at least 18 years old or have parental consent to shop with us.

✔ We reserve the right to update these terms at any time, and changes will be effective upon posting.

2. Orders & Payments

✔ Order Confirmation: Once you place an order, you will receive an email confirmation. If you do not receive one, check your spam folder or contact us. ✔ Payment Methods: We accept major credit/debit cards, PayPal, and other secure payment options.

✔ Order Cancellation: You may cancel an order before it is processed by contacting [email protected]. Once processing begins, cancellations are no longer possible.

✔ Pricing Errors: If a product is listed at an incorrect price, we reserve the right to cancel the order and refund you.

3. Shipping & Delivery

✔ Processing Time: Orders are processed within 1-2 business days before being shipped.

✔ Shipping Methods: We offer free shipping within the U.S. via UPS and USPS, with an estimated delivery time of 2-8 business days.

✔ Tracking: Once your order ships, you will receive a tracking number via email. You can track your order on our Track My Order page.

✔ Shipping Delays: We are not responsible for delays caused by courier issues, weather, or unforeseen circumstances.

4. Returns & Refunds

✔ We offer refunds for:

• Damaged items (with proof of damage)
• Lost packages (if marked “lost in transit”)
• Orders not delivered within 15 days after shipment
  • ✔ Refund requests must be made within X days of receiving the item. See our Returns & Refunds page for details.
  • ✔ Due to our supply process, returns are not required for approved refunds.

5. Product Information & Usage

✔ Wigs & Hair Products: All wigs are made from 100% Brazilian human hair, as described.

✔ Care & Maintenance: Proper wig care is the customer’s responsibility. See our FAQ for care instructions.

✔ Allergy Disclaimer: We are not responsible for allergic reactions to hair, adhesives, or styling products.

6. Limitation of Liability

✔ Crownish is not responsible for:

• Delays due to third-party shipping carriers.
• Misuse of products, including improper wig application or styling damage.
• Technical errors on the website (though we strive to resolve them quickly).

✔ In no event shall Crownish be liable for indirect, incidental, or consequential damages.

7. Privacy & Security

✔ Your personal information is collected and handled according to our Privacy Policy.

✔ We use SSL encryption to protect your transactions and do not store payment details.

8. Governing Law

✔ These Terms & Conditions are governed by the laws of Louisiana, USA.

✔ Any disputes shall be resolved in the courts of Louisiana.

9. Contact Information

If you have any questions about these Terms & Conditions, feel free to contact us: 📧 Email: [email protected]

👑 Thank you for choosing Crownish!