Frequently Asked Questions (FAQ)

πŸ› Orders & Shipping

πŸ“¦ How long does shipping take?
We offer free shipping within the United States via UPS and USPS. Estimated delivery time is 2-8 business days after processing.

⏳ How long does order processing take?
Orders are typically processed within 1-2 business days before being shipped.

πŸ”Ž How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order anytime on our Track My Order page.

🌍 Do you ship internationally?
At this time, we only ship within the United States.

πŸ’³ Payments & Refunds

πŸ’° What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods.

πŸ”„ Can I cancel or change my order?
Orders can only be canceled or modified before they are processed. Contact us at [email protected] as soon as possible.

πŸ’Έ What is your refund policy?
We offer refunds if your package:

  • Arrives damaged (with proof of damage)
  • Is lost in transit
  • Is not delivered within 15 days after shipment

See our Returns & Refunds page for full details.

πŸ’‡πŸ½β€β™€οΈ Wigs & Products

πŸ”₯ Are your wigs made with real human hair?
Yes! All of our wigs are crafted from 100% Brazilian human hair for a natural look and feel.

πŸ“ How do I choose the right wig length?
We offer wigs in 20-40 inches. Refer to our product images and descriptions for guidance.

πŸ›  Can I dye, straighten, or curl my wig?
Yes! Our human hair wigs can be dyed, straightened, or curledβ€”just like natural hair.

🧼 How do I care for my wig?
To extend the life of your wig:

  • Use sulfate-free shampoo
  • Store it on a wig stand when not in use
  • Avoid excessive heat styling

πŸ’‘ Do you sell accessories like wig caps, bonnets, or brushes?
Yes! Visit our Hair Accessories collection to browse wig essentials.

πŸ“ž Contact Us

If you have any other questions, feel free to reach out! πŸ“§ Email: [email protected]

πŸ‘‘ Crown Yourself in Confidence!