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Frequently Asked Questions (FAQ)
π Orders & Shipping
π¦ How long does shipping take?
We offer free shipping within the United States via UPS and USPS. Estimated delivery time is 2-8 business days after processing.
β³ How long does order processing take?
Orders are typically processed within 1-2 business days before being shipped.
π How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order anytime on our Track My Order page.
π Do you ship internationally?
At this time, we only ship within the United States.
π³ Payments & Refunds
π° What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods.
π Can I cancel or change my order?
Orders can only be canceled or modified before they are processed. Contact us at [email protected] as soon as possible.
πΈ What is your refund policy?
We offer refunds if your package:
- Arrives damaged (with proof of damage)
- Is lost in transit
- Is not delivered within 15 days after shipment
See our Returns & Refunds page for full details.
ππ½ββοΈ Wigs & Products
π₯ Are your wigs made with real human hair?
Yes! All of our wigs are crafted from 100% Brazilian human hair for a natural look and feel.
π How do I choose the right wig length?
We offer wigs in 20-40 inches. Refer to our product images and descriptions for guidance.
π Can I dye, straighten, or curl my wig?
Yes! Our human hair wigs can be dyed, straightened, or curledβjust like natural hair.
π§Ό How do I care for my wig?
To extend the life of your wig:
- Use sulfate-free shampoo
- Store it on a wig stand when not in use
- Avoid excessive heat styling
π‘ Do you sell accessories like wig caps, bonnets, or brushes?
Yes! Visit our Hair Accessories collection to browse wig essentials.
π Contact Us
If you have any other questions, feel free to reach out! π§ Email: [email protected]
π Crown Yourself in Confidence!